Scope: this notice covers the data HENG PET SUPPLIES SDN. BHD. 202601035146 (1697241-D) collects through its website; the purposes that data serves; the parties it reaches; the measures protecting it; and the rights the Customer holds over it.
Collecting Data
The categories collected are these:
Personal data: name; email address; telephone number; shipping address; billing address.
Payment data: credit or debit card details, or equivalent payment credentials, processed securely through third-party payment gateways.
Order data: products purchased; order history; recorded customer preferences.
Usage data: browser type; IP address; device information; the pages visited; cookies.
Applying the Data
Data so collected is applied to:
Fulfilment: processing orders and carrying them through to completion.
Communication: corresponding on a purchase, a support enquiry or a promotional update.
Optimisation: improving the website, the services and the customer experience overall.
Security: preventing fraud and protecting the website together with its users.
Compliance: satisfying every legal and regulatory obligation.
Disclosing the Data
Personal data is neither sold nor rented. Disclosure is confined to:
Operational partners: hosting providers, payment processors and shipping partners engaged in running the website.
Legal authorities: law enforcement and regulatory bodies, where the law compels disclosure.
Contractual protection: each such partner is contractually obliged to safeguard the data to the Company’s standards.
Securing the Data
Industry-standard measures are maintained: SSL encryption; secure servers; regular monitoring. Every commercially acceptable means of protection is applied, though it should be said plainly that no transmission across the internet is 100% secure.
Handling Cookies
Cookies and comparable technologies are used to enhance the user experience, to measure site performance and to deliver personalised content; the Customer may control or disable them from the browser settings, at some cost to functionality.
Exercising Customer Rights
Access and correction: the Customer may request sight of the personal data held, or its correction.
Deletion: the Customer may request erasure of that data, subject to legal and administrative requirements.
Opt-out: the Customer may unsubscribe from marketing email at any time.