Terms and Conditions

Scope: these Terms & Conditions regulate access to the HENG PET SUPPLIES SDN. BHD. 202601035146 (1697241-D) website and to the services offered through it; use of the website constitutes agreement to be bound by them.

Using the Website

The website is to be used for lawful purposes alone, in a manner that neither infringes the rights of others nor restricts their own use of it. The Customer shall not:

  • Fraud: use the website to commit fraud or to submit false information.

  • Intrusion: attempt to gain unauthorised access to the Company’s systems.

  • Reproduction: duplicate or republish product images, descriptions or other content without permission.

Reading Product Information

Accurate descriptions, pricing and availability are the Company’s aim; they are not warranted to be error-free, complete or current. The Company reserves the right to:

  • Discontinuation: modify or withdraw any product whenever it sees fit.

  • Repricing: adjust pricing without prior notice.

  • Allocation: limit the quantity taken per customer or per order.

Placing Orders and Paying

In placing an order the Customer confirms that:

  • Accuracy: the information supplied is accurate and complete.

  • Authorisation: the Customer holds the authority to use the payment method provided.

  • Payment: full payment is received before the order is shipped.

  • Refusal: the Company may reject or cancel an order at its own discretion.

Limiting Warranty and Liability

Products are supplied “as-is”, without warranty express or implied, except where the law requires otherwise. No liability is accepted for:

  • Misuse: errors in installation, or use of a product outside its purpose.

  • Consequential loss: indirect, incidental or consequential damage arising out of the website or the products.

Protecting Intellectual Property

All content carried on the website — text; images; logos; product descriptions — is the property of HENG PET SUPPLIES SDN. BHD. 202601035146 (1697241-D) or of its licensors and stands protected by law; reproducing it elsewhere without explicit written consent is not permitted.

Amending These Terms

These Terms & Conditions may be revised at any time and without prior notice; any amendment is posted on this page under a revised effective date, and continued use of the site constitutes acceptance of the amended terms.